(Last updated 7 july 2021)

Thank you for your purchase. We hope you are happy with your Falabellas purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a refund or an exchange. Please see below for more information on our return policy.


All returns must be postmarked within 14 days of the purchase date.
All returned items must be in unused condition.


To return an item, please email our customer service at [email protected] for additional instructions, proof of purchase or purchase code. Place the item securely in its original packaging, include your proof of purchase, and sent your return the following address:

Attn: Returns
Kapelstraat 21c
1401TC Bussum
The Netherlands

Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return.


After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least 7 days from the receipt of your item to process your return or exchange. Refunds may take 1-2 billing cycles to appear on your bankaccount or credit card. All refunds will be sent back to the payment method of your original payment. We will notify you by email when your return has been processed.


The following items cannot be returned or exchanged:
For defective or damaged products, please contact us at the customer service number below to arrange a refund or exchange.


If you have any questions concerning our return policy, please contact us at:

Attn: return
Kapelstraat 21c
1404HV Bussum
The Netherlands
[email protected]
Tel: +31(0)6 244 87 884